These Terms of Service ("Terms") govern your use of PulseOps Monitor and the website at www.pulsenetics.com, operated by PulseNetics ("we", "us"). By purchasing or using PulseOps Monitor, you agree to these Terms.
1. Licence
When you purchase PulseOps Monitor, we grant you a non-exclusive, non-transferable, perpetual licence to use the software on the number of servers permitted by your licence tier.
Licence tiers
- Basic — up to 10 monitored servers, single organisation
- Professional — up to 50 monitored servers, single organisation
- Enterprise — unlimited monitored servers, single organisation
What you may do
- Install and use PulseOps Monitor within your own organisation on the permitted number of servers
- Install on multiple monitoring workstations within the same organisation (the server limit applies to monitored servers, not installations of the monitoring software)
- Make a reasonable number of backup copies
What you may not do
- Redistribute, resell or sublicense PulseOps Monitor without a separate written agreement
- Reverse engineer, decompile or attempt to extract the source code
- Remove or alter any copyright notices or licence key protections
- Use a single licence across multiple separate organisations
- Share your licence key publicly
2. Update Period
Licence fees include free updates for the following periods:
- Basic and Professional: 12 months from purchase date
- Enterprise: 24 months from purchase date
After the update period expires, your existing version continues to work indefinitely. You may renew your update period at a discounted rate. Renewals are optional — there is no subscription or recurring charge.
3. Trial Licence
The free trial provides full Professional-tier features on up to 5 servers for 30 days. No credit card is required. After 30 days the software stops monitoring until a paid licence is activated. Trial data is not deleted.
4. Payment
Payments are processed by our payment partners (Paddle or Gumroad). All prices are in GBP and exclude VAT where applicable. VAT is calculated and collected by our payment processor at checkout based on your location.
Licences are delivered digitally by email. There are no physical goods.
5. Refund Policy
We offer a 30-day money-back guarantee. If PulseOps Monitor does not work in your environment and we are unable to resolve the issue within 30 days of purchase, contact support@pulsenetics.com for a full refund. No questions asked.
Refunds are not available after 30 days from the purchase date except where required by applicable consumer law.
6. Data and Privacy
PulseOps Monitor is entirely on-premise software. All monitoring data is stored in your own SQL Server database. We do not have access to your monitoring data, your servers or any information about your infrastructure. See our Privacy Policy for details on what personal data we collect.
7. Disclaimer of Warranties
PulseOps Monitor is provided "as is" without warranty of any kind, express or implied. We do not warrant that the software will be error-free, uninterrupted or suitable for any particular purpose.
In particular, PulseOps Monitor is a monitoring and alerting tool. It does not guarantee that all incidents will be detected or that all alerts will be delivered. You should not rely solely on PulseOps Monitor for critical infrastructure decisions.
8. Limitation of Liability
To the maximum extent permitted by law, our total liability to you for any claim arising from your use of PulseOps Monitor shall not exceed the amount you paid for your licence in the 12 months preceding the claim.
We are not liable for any indirect, incidental, consequential or special damages, including loss of data, loss of profits or business interruption, even if we have been advised of the possibility of such damages.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of PulseOps Monitor after changes are posted constitutes acceptance of the updated Terms. We will notify existing customers of material changes by email.
11. Contact
For questions about these Terms, email support@pulsenetics.com.